iGTB’s Head of Digital for Corporate Banking, Herber de Ruijter, has written an expert piece for FX-MM arguing that APIs and historical client data can enable banks to thrive as the industry undergoes widespread digital transformation. With enriched data offering a comprehensive and granular understanding of their clients’ needs and aims, banks can offer new, business-aware services, breathe life into existing client relationships and open up new revenue streams.
The ongoing shift to real-time banking will further change the way forward-looking banks interact with their corporate clients, promoting in-the-moment services, and strengthening client relationships and interactions that might otherwise be neglected should banks become simple utility providers. New digital bank services will nevertheless need to be designed with the client in mind – offering simple, intuitive end-user experiences to ensure maximum client uptake.
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