The payments and cash management market is in transition, writes Klaus Josef Müller, Head of Product Management Cash Services at Commerzbank, in TMI this month. Online and mobile banking trends, as well as the ongoing digitalisation of society, are changing treasurers’ expectations. Yet banks have traditionally been slow to innovate and stay ahead of the digital curve. As such, he explains how they can take advantage of the digital opportunity to build products and services attuned to changing customer demand.
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